Isobel Benson’s 999 call for her critically ill son, Brian Rooney, revealed shocking delays in ambulance response times. After suffering a heart attack outside the Royal Victoria Hospital, Brian is now in an induced coma following urgent surgery. His mother described the trauma of being told to administer painkillers while they waited for assistance. The Northern Ireland Ambulance Service has acknowledged shortcomings in their response and is open to discussing the incident with the family.