The parents of Mared Foulkes, a 21-year-old student who took her own life after receiving incorrect exam results from Cardiff University, are advocating for changes in how universities support students’ mental health and communicate with their families. They argue that the lack of accurate communication contributed to Mared’s distress and urge for legal reforms to enhance student support services. Following her death, Cardiff University has made adjustments to its communication practices but acknowledges the ongoing challenge of balancing student privacy with parental involvement.