Customers of Coop have expressed frustration over frequent random checks at self-checkout kiosks, where their purchases must be rescanned by staff. This change, attributed to a rise in shoplifting incidents, has led to discomfort among frequent shoppers. Despite customer inquiries, Coop’s media representatives remained tight-lipped, emphasizing that their self-checkout system is continuously being refined without disclosing specific security measures. Interestingly, many complainants do not possess a Coop Supercard, raising questions about potential links between the loyalty program and the scrutiny.

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