Patients are increasingly frustrated with the telemedicine provider Medgate, facing long waits for appointments and overloaded chat services. Complaints highlight experiences of absurd wait times, such as being assigned a night appointment, while online reviews accuse the service of dangerous misadvice. Medgate’s CEO, Andy Fischer, acknowledges the surge in demand leading to these issues, with a notable increase in inquiries this year. The company is exploring technological solutions and staff expansion to address the growing criticism and operational challenges.