Numerous drivers using the Dartford Crossing have reported distressing experiences with bailiffs over alleged unpaid Dart Charge fines. Rachel Canning and Aneta Wasilewska described intimidation and harassment from enforcement agencies, even after disputing fines they believed were issued in error. Despite National Highways defending its processes and claiming that most payments are made on time, a significant number of penalties have been referred to bailiffs, raising concerns about the system’s fairness. Many affected individuals are calling for accountability and improvements to address these ongoing issues.