Many drivers using the Dartford Crossing are facing distressing experiences due to alleged mismanagement of toll payments, leading to harassment from bailiffs. Rachel Canning and Aneta Wasilewska are among those who claim they received incorrect fines and penances. Despite evidence of payment challenges, enforcement agencies like CDER Group continue to demand hefty sums under intimidating circumstances. As Dart Charge faces scrutiny, National Highways maintains that most crossings are paid on time and insists that enforcement measures are a last resort. Overall, the issue underscores growing concerns about anxiety and pressure from debt collection practices.