Homeowners in new-build estates across England and Wales are feeling trapped by soaring service charges, often coupled with inadequate maintenance from property management company FirstPort. Many residents report sharp increases in their fees, alongside poor service quality, causing stress and financial strain. This issue has garnered attention from over 30 MPs who demand accountability from FirstPort, as the government plans to overhaul the leasehold system by the end of the current Parliament. Affected homeowners are calling for transparency and better service.