Homeowners across the UK are expressing frustration over skyrocketing service charges and inadequate maintenance from FirstPort, a property management company. Many residents report feeling trapped and helpless as they grapple with rising fees that have often tripled over the years. These charges, intended for communal area upkeep, come with complaints of poor service, lack of accountability, and obscure billing practices. A government overhaul of the leasehold system is underway, prompted by mounting grievances and a letter from over 30 MPs demanding accountability from FirstPort.