A recent report by Maatschappelijk Overleg Betalingsverkeer reveals that millions of Dutch adults are having difficulty managing their bank affairs independently, particularly in online banking. Despite banks’ initiatives to enhance financial autonomy through workshops and collaborations, reliance on assistance is growing, especially among seniors and those with disabilities. Key challenges identified include difficulties with essential banking functions such as transferring money and activating bank cards, prompting concerns over digital literacy and the rise of fraudulent activities targeting vulnerable individuals.