As the holiday season closes, many consumers find themselves looking to return unwanted gifts. Retailers often extend return policies during this time, but consumers should be aware of the rules for exchanging items, especially in online shopping. Exceptions exist, particularly for opened goods and personalized items. DHL prepares for a surge in returns, having hired thousands of temporary workers. While returns are convenient for consumers, they create environmental challenges and increased costs for retailers, emphasizing the importance of understanding return policies.

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