Martin Gaunt, a shopkeeper in Cornwall, has conducted over 50 citizen’s arrests in response to a surge in shoplifting incidents in England. With police rarely responding, Gaunt, along with other retailers, feels compelled to take matters into their own hands to protect their businesses. Despite his efforts, he faces violent situations and acknowledges that the rising crime reflects deeper societal issues. The Home Office reports a significant increase in shoplifting, prompting concerns among retailers about safety and police response.