In Lugano, individuals like Teresa and Luiz Marino Alvarez are grappling with increasing healthcare premiums and financial instability. Teresa, a 54-year-old building caretaker, fears losing her job and affordable housing due to rising costs, while Luiz, a 64-year-old cleaner, seeks assistance in applying for premium reductions. Both are supported by the charitable organization Amélie, highlighting the growing need for help among the working poor in Switzerland as costs continue to rise.