Simonetta Sommaruga, former Swiss Federal Councillor and consumer advocate, recalls her role in advancing consumer rights during her tenure with the Swiss Consumer Protection Foundation. In an interview marking 50 years of consumer protection broadcasts on Swiss radio, she discusses…
Chinese budget online retailers Temu and Shein have established themselves in Germany’s e-commerce market, thriving despite a consumer downturn. This growth has raised concerns over unsafe products and regulatory evasion. The EU is contemplating new measures, including extending customs regulations…
As the holiday season closes, many consumers find themselves looking to return unwanted gifts. Retailers often extend return policies during this time, but consumers should be aware of the rules for exchanging items, especially in online shopping. Exceptions exist, particularly…
Germany’s retail sector saw an unexpected upswing in Christmas shopping during the final week of Advent, according to the Handelsverband. Despite a generally subdued consumer mood influenced by geopolitical and domestic issues, over a quarter of surveyed businesses reported satisfaction….
This article provides an overview of consumer rights regarding gift exchanges after the holiday season. It clarifies the lack of a standard exchange policy for in-store purchases unless offered by retailers, as well as the rights granted to online shoppers,…
Early figures indicate a significant decline in Boxing Day foot traffic at UK high streets and shopping centres, down 12.3% and 13.9% respectively from last year. This trend showcases the continuing dominance of online shopping, with major retailers like John…
A woman in Greece is facing legal consequences for allegedly committing fraud against a man who attempted to purchase business equipment from her online store. Despite paying €4,490 in installments last October, the equipment was never delivered, leading to the…
An increasing number of online retailers are posing as Swiss companies, luring customers with false promises of high-quality products, only to deliver inferior goods or nothing at all. Many consumers, like Claudia Spörri, have reported receiving items that do not…
As online shopping for Christmas gifts becomes increasingly popular, understanding consumer rights is crucial. Customers generally have a right to withdraw from online purchases within 14 days without giving reasons, with certain exceptions like hygiene products or customized items. While…
Insurance company Axa anticipates a 20% rise in package thefts this year, attributed to increased mobility post-pandemic and a surge in online shopping. Despite Axa’s findings, the postal service, represented by spokesperson Jacqueline Bühlmann, does not observe this trend, noting…
Tasos Oikonomou, head of ertnews.gr, advises consumers to exercise caution when shopping online during events like Cyber Monday. He highlights the importance of verifying the product, the offer, and the retailer, suggesting shoppers avoid unfamiliar online stores and social media…
Greek consumer spending during Black Friday and Cyber Monday is projected to exceed 300 million euros, with an average transaction of around 100 euros. Vasilis Korkidis, President of the Hellenic Chamber of Commerce and Industry, noted that over 80% of…
