Felicity Campbell, a Nottinghamshire resident, fell victim to a sophisticated scam that cost her £20,000. After responding to a phishing email, she was contacted by someone impersonating her bank and led to share her screen via WhatsApp. The scammer manipulated her into transferring money between accounts under the guise of assisting with security measures. Though some funds have been refunded by her banks, the incident highlights the growing risks of digital fraud and the critical need for vigilance in online transactions.